Welcome to 411 MACKAY!

New Tenants and Owners must complete and return the "REQUIRED" Resident Information form. New Tenants must also provide a copy of their lease agreement. Access will NOT be provided until these forms are received.

Forms can be requested by emailing [email protected]

Before you move in:

Your 1st step before moving in: Set up a Concierge Plus account.
Your 2nd step: Read the attached Welcome Package.
Your 3rd step: Read the Condo Rules.
Your 4th step: Book the moving elevator prior to the move-in date
Move in using the moving elevator, accessing it via the loading dock, not through the front entrance & lobby
Your 5th step is to register your pets (if any) and bicycles (if any).

After you move in
Other Important Things to Know
Pets needs a tag; email this account: [email protected].
Bicycles needs a tag and are not allowed in the elevators or the stairwells; enter the building via the garage door and store the bikes in the P1 or P2 designated bike rooms. Lock your bike.
Guest Parking: for guests of residents only, not for residents. Register vehicles at https://www.carletonparking.com.

Garbage Chutes: No pizza boxes or large items, they will block the automated chute.
Composting: Go to main floor refuse room (green bins) not the garbage chutes
Bottle Return Program: Go to main floor Move-in room and use Blue Recycle Bins.
P.S. We need volunteers to help. Contact: [email protected]
Dryer Vents: Please clean both vents regularly: the one inside your dryer and the 2nd one between your dryer and the wall.

Contact and Emergency Contact Information:
After hours emergency for common area issues: (613) 239-4805
On-site Superintendent; Will O'Reilly: [email protected]
Off-site Property Manager: Wade Kirkpatrick: [email protected]
Concierge Plus refunds or questions: [email protected]
Assistant to Off-site property manager All matters related to Tenants and lease agreements Deborah Tso; [email protected];
Your Board of Directors: [email protected]

(a) No Occupant shall maintain, keep or shelter any animal, livestock, and reptile or fowl other than aquarium fish, up to two caged birds, and up to two domestic cats or up to two domestic dogs. These are defined as “household pets”. Effective as of the date of these revised Rules, only one domestic dog per dwelling unit is permitted, domestic dogs that weigh more than 40 pounds or that will weigh more than 40 pounds at maturity are not permitted. Occupants who already own more than one domestic dog or who own a domestic dog that exceeds this weight restriction at the time of this rule coming into effect shall be exempt from these requirements (“grandfathered”) as long as they continue to own such dogs.

(b) If any household pet(s) becomes a nuisance and causes unreasonable interference with the use and enjoyment of other dwelling units or the common elements, the Board may require the pet owner to permanently remove such pet(s) from the property upon two weeks' written notice.

(c) Any dog that, in the opinion of the Board is acting unreasonably, or is – or may be – prone to attack other household pets or persons, shall be excluded from the definition of the term “household pet”, and shall not be permitted to be kept within or upon the property.

(d) All dogs and cats must wear a collar or microchip with the identification of its owner.

(e) No dangerous animal or pet shall be permitted in any dwelling unit or in the common elements at any time. Any animal deemed to be dangerous by the Board shall be subject to its immediate removal from a unit or the common elements.

(f) No breeding of pets is permitted.

(g) Pets are not allowed in the fitness centre, guest suite, lounge, dining room, catering kitchen, terrace & BBQ area and conference room.

(h) No pet shall be permitted to make excessive noise, and for the purpose of this provision, “excessive noise” shall mean noise that is annoying or disturbing to any Occupant. The Board or Property Manager may recommend a vibration collar be placed on dogs with excessive barking to abate excessive noise.

(i) Unless within the confines of a dwelling unit, all dogs and cats shall be held in the arms or restrained by means of a short lead, leash or chain and this provision shall be applicable to all
common elements, whether interior or exterior. Occupants are encouraged to carry their pets in their arms while in the elevator wherever possible.

(j) No pet shall be permitted to soil or damage any part of the common elements whether by waste, excrement or otherwise, and in the event that this occurs, the owner of the pet shall make good such damage and effect the removal of waste. Should the Corporation be required to remove excrement, soiled or damaged common elements, there will be a minimum cleaning charge of $200.00 to the Occupant where the pet resides or is visiting.

(k) Anyone who keeps a pet on the property contrary to any of these rules shall within two (2) weeks of receipt of a written notice from the Board or the Property Manager requesting the removal of such pet, rectify the violation; at the discretion of the Board, a second such notice may be issued if no rectification by the Occupant in question, otherwise the Board can mandate that such pet be permanently removed from the property. Failure to remove a pet under this rule shall result in a charge to the occupant of $100 for each day the pet remains on the property.